Recent Articles
What is the admin password for my router?
If you have a router supplied by us the router is supplied preconfigured - you should not need to log into it to configure the router prior to use, it is just a case of connecting and using. If you need to log into the administration settings after ...
A site I am visiting is blocking me
Whilst ultimately its down to the site you are visiting to answer why they are blocking the connection, however we have seen this with some websites that are using outdated lists of who owns IP addresses (and so incorrect country mapped, causing you ...
Do you offer a social tariff?
From 1st May 2023, we will now offer a social tariff at £20/mo. This is 30Mbps download, 5Mbps upload, and to accept an order on this rate we would require proof of eligibility emailed to our accounts team (accounts@ashfordfibre.net). Proof of ...
When will I be billed?
Unless we are asked otherwise, our billing runs on the 7th of each month. If you have a direct debit setup with us, then a payment request is submitted to the banks at this time. They will then process the payment 2-3 working days (Mon-Fri, with the ...
How can I setup or update my direct debit details?
If you require a new direct debit setting up, or if you would like your current direct debit with us changing, please contact our accounts team - accounts@ashfordfibre.net who will send you a direct debit setup form.
Popular Articles
Can I upgrade/downgrade my service?
Yes, you can upgrade or downgrade at any time (takes 24hrs) by emailing hello@ashfordfibre.net with your request.
Do you offer a social tariff?
From 1st May 2023, we will now offer a social tariff at £20/mo. This is 30Mbps download, 5Mbps upload, and to accept an order on this rate we would require proof of eligibility emailed to our accounts team (accounts@ashfordfibre.net). Proof of ...
What packages are available?
With effect of 1st May 2023, we have the following packages available on OFNLs fibre network, most are symmetric services (ie, have the same upload and download speed): 30Mbps down, 5Mbps up *** £20/mo *** ** 50Mbps down, 10Mbps up £25/mo 60Mbps ...
How can I cancel my service?
All 30 day cancellation notices need to be in writing (so we have a record) as an email to accounts@ashfordfibre.net
Do we have any special offers?
At present our only offer is that of free setup if using your own router. Our prices are very low-margin, so in most cases if we were to discount them any further then we would lose money each month.
