Recent Articles
What is the admin password for my router?
If you have a router supplied by us the router is supplied preconfigured - you should not need to log into it to configure the router prior to use, it is just a case of connecting and using. If you need to log into the administration settings after ...
A site I am visiting is blocking me
Whilst ultimately its down to the site you are visiting to answer why they are blocking the connection, however we have seen this with some websites that are using outdated lists of who owns IP addresses (and so incorrect country mapped, causing you ...
Do you offer a social tariff?
From 1st May 2023, we will now offer a social tariff at £20/mo. This is 30Mbps download, 5Mbps upload, and to accept an order on this rate we would require proof of eligibility emailed to our accounts team (accounts@ashfordfibre.net). Proof of ...
When will I be billed?
Unless we are asked otherwise, our billing runs on the 1st of each month. (Note that for signups before 3/11/23 this was set as 7th of each month). If you have a direct debit setup with us, then a payment request is submitted to the banks at this ...
How can I setup or update my direct debit details?
If you would like to setup a new direct debit, please visit this link to do so. If you would like to modify your direct debit details, or are unable to open the above link, please contact accounts@ashfordfibre.net and we will assist in updating the ...
Popular Articles
Is a landline needed for fibre?
For our OFNL fibre packages, no a landline is not needed. Most people do not take one, but we offer a landline (£5/mo) for those that do.
Can I upgrade/downgrade my service?
Yes, you can upgrade or downgrade at any time (takes 24hrs) by emailing hello@ashfordfibre.net with your request.
Do you offer a social tariff?
From 1st May 2023, we will now offer a social tariff at £20/mo. This is 30Mbps download, 5Mbps upload, and to accept an order on this rate we would require proof of eligibility emailed to our accounts team (accounts@ashfordfibre.net). Proof of ...
A site I am visiting is blocking me
Whilst ultimately its down to the site you are visiting to answer why they are blocking the connection, however we have seen this with some websites that are using outdated lists of who owns IP addresses (and so incorrect country mapped, causing you ...
What packages are available?
With effect of 1st May 2023, we have the following packages available on OFNLs fibre network, most are symmetric services (ie, have the same upload and download speed): 30Mbps down, 5Mbps up *** £20/mo *** ** 50Mbps down, 10Mbps up £26/mo 60Mbps ...